Privacy Policy Overview and Principles
Your privacy is our priority. This page explains how we collect, use and protect your information.
Introduction to Your Privacy Rights
At lunavoriqen, we believe your personal information deserves detailed protection. This policy outlines our methods and intentions regarding the collection, use, and safeguarding of data when you visit our digital marketing, branding, and e-commerce platform.
By interacting with our website, you accept the practices described in this policy. We strive to balance business objectives with your expectations for privacy and transparency at all times.
Information We Collect and Why
We collect two types of information: data you provide directly and data gathered automatically via technology. This helps us enhance functionality, improve services, and deliver content relevant to your interests.
Directly Provided Information Details
- • Your email address when subscribing to updates or newsletters
- • Contact information submitted via online inquiry forms
- • Profile details if you create or update an account
- • Feedback or reviews voluntarily shared on our site
- • Preferences provided when managing communications
Automatically Collected Data Types
- • IP address and browser type for analytics and security
- • Usage statistics collected to monitor performance
- • Device and operating system information gathered objectively
- • Cookies and similar technologies for user experience improvement
- • Log data that helps identify technical errors or abuse
How We Use Your Information
We use your information to personalise your experience, ensure site security, troubleshoot issues, and optimise our marketing strategies. We strictly adhere to applicable data protection requirements.
- • Delivering relevant and targeted content to users
- • Processing requests and responding to inquiries efficiently
- • Enhancing site security and fraud detection efforts
- • Monitoring website usage and performance trends
- • Managing accounts and improving service accessibility
- • Customising marketing approaches to fit user needs
- • Complying with applicable legal and regulatory duties
Our Commitment: We are committed to maintaining the confidentiality and accuracy of your information, implementing robust measures aligned with Australian privacy regulations and international standards.
Information Sharing and Disclosure
We only share information when necessary for service provision or legal compliance. Your data is never sold to third parties for marketing purposes.
Trusted Service Providers
Trusted third-party partners may access information only for essential functions, such as site maintenance or analytics, subject to confidentiality terms.
Legal Compliance and Obligations
Information may be disclosed to comply with Australian laws or respond to lawful government requests.
Anonymous Analytics and Reporting
Aggregated, anonymised data is used for internal research and reporting only.
Your Rights and Choices
You have choices regarding your information: access, correction, deletion, portability, objection, and restriction of processing as outlined below.
- • Request a copy of your data held by us at any time
- • Ask for corrections to inaccurate or incomplete data
- • Request permanent deletion of personal information
- • Obtain data in a portable machine-readable format
- • Object to use of data for specific direct marketing
- • Limit processing under certain circumstances
To exercise any rights or contact us with questions, use the details in the 'Contact' section below for prompt assistance.
Protecting Your Information Securely
Security is at the core of our data protection approach. We use physical, technical, and organisational safeguards to keep your information safe from misuse or loss.
Technical Security Measures
- • Encryption of personal data during transfer and storage
- • Routine security assessments and vulnerability scans
- • Use of secure passwords and authentication protocols
- • Monitoring unusual activity to detect threats early
Organisational Safeguards in Place
- • Employee training in data privacy and security practices
- • Access restrictions based on job responsibilities
- • Clear policies for third-party contract management
- • Procedures for prompt breach notification if required
Data Retention and Management
We retain personal information only for as long as needed to fulfil service and legal obligations. Retention periods may vary by data type.
- • Account and profile data kept until closure
- • Marketing and engagement data retained as required
- • Correspondence records held to resolve issues
- • Transaction data retained to meet legal duties
- • Marketing preferences stored for active duration
All information is securely deleted or anonymised after retention ends.
International Data Transfers
Where data is processed outside Australia, we ensure appropriate safeguards under applicable law and contractual protections are in place.
- • Standard data protection clauses for EU-AU transfers
- • Assessment of recipient country’s security standards
- • Clear contractual requirements for data processors
- • Regular review of transfer safeguards and partners
Cookies and Similar Technologies
We use cookies for site performance and user experience. Users may accept, reject, or manage cookies through browser tools or our Cookie Policy.
Cookie Categories Explained
- • Essential cookies enable site navigation and security features
- • Performance cookies measure site usage and speed
- • Cookies that personalise content and settings
- • Cookies enabling advanced or saved preferences
See our Cookie Policy for steps to manage cookie settings at any time.
Updating This Privacy Policy
We may occasionally update this policy to reflect legal changes or operational adjustments. We encourage you to review it regularly.
- • Website banner notifications for significant updates
- • Direct emails for material privacy policy changes
- • Highlighting key changes within the policy document
- • Contact information for follow-up questions
Continued website use after changes implies acceptance.
Contacting Our Privacy Team
If you have questions about privacy practices or wish to exercise your rights, please contact our Privacy Officer.
lunavoriqen
66 Clarence Street, Sydney, NSW 2000 Australia
Phone: +61-2-9420-7822
Email: content@lunavoriqen.com
Policy last reviewed on November 7, 2025
Effective from November 7, 2025